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Privacy Statement

We respect your privacy. Any information you provide on this website is confidential. This website www.homeletnorthwales.co.uk complies with the General Data Protection Regulation when dealing with all data received from visitors to this website.

For the purpose of the General Data Protection Regulation the Data Controller is: Homelet North Wales Limited, 202 Llanelian Rd, Old Colwyn, Colwyn Bay, LL29 8UN

Applicability

This Policy applies only to your use of this website, which may contain links to other websites. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

About this website

The purpose of this website is to provide property related marketing information and other services as undertaken by Homelet North Wales Limited.

Information we collect and process about individuals

We only store data that is necessary and relevant to the services provided by our company. Any processing of your data is only done to provide or perform the services you have requested.

We collect and process personal information from individuals:

  • Who are authorised to log in to their personal account on this website.
  • Who register on this website to receive marketing material.

The information collected includes your name, telephone number and email address together with other personal information that you may provide at the time of registration.

Why we collect your personal data

We need to collect some personal data from you so that we can provide you with the services you have requested by registering on this website. We will not collect any personal data that we do not need to provide these services to you.

What we do with your personal data

We will use the data you have provided to match you to suitable properties and send you property marketing emails. We do not share your personal details with unaffiliated groups without your explicit permission. We may share some of your personal information with certain groups, e.g. affiliated third parties and contractors such as our database administrators, for the sole purpose of helping us provide property services to you. These groups do not share your personal information or use it for any purpose other than as instructed by us.

When you give Homelet North Wales Limited your personal information, we take steps to ensure that your information is treated securely. Whilst we strive to protect your personal information, Homelet North Wales Limited cannot guarantee the security of any information you transmit to us across the internet and you do so at your own risk. The safety and security of your information also depends on you. Where you have a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Where your data is stored

The data that we collect from you via this website is stored on servers which are hosted in a secure location in England UK.

How long we will keep your personal data

Homelet North Wales Limited retain any personal information you have provided through this website for as long as is needed to provide you with an appropriate level of service, or until you request that it is deleted. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory reasons.

Our lawful basis for processing your personal data

When you register on this website and we collect your personal data, our lawful basis for processing your data will be our "Legitimate Interest" in providing you with property marketing information and/or services that you have requested by registering on this website.

Submitting registration information

The site registration forms require you to supply contact information: your name, telephone number, and email address. By submitting the registration information via this website, you agree that Homelet North Wales Limited can use this information to match your property requirements and contact you. If you register on this website, we will keep a record of that correspondence. This website also includes Contact Us forms where you specify your preferred method of contact. Whether this constitutes a registration will depend upon the further details that you provide.

Your rights

You have the right:
To be informed
Of access
To rectification
To erasure
To restrict processing
To data portability
To object
To object in relation to automated decision making and profiling.

If you believe that the personal data we hold about you is incorrect you have the right to request in writing a copy of this data, free of charge, and have it corrected, restricted or deleted. If you wish to complain about the way we handle your personal data you can contact us to have the matter investigated. If you are not satisfied with our response or you believe that we are not processing your personal data in accordance with the law you have the right to complain to the Information Commissioners Office

Removal from list

You may remove your information from the registration list and opt out of future marketing communications from Homelet North Wales Limited by sending an email to homeletnwales@aol.com. The subject line should contain only one word: REMOVE

Cookie policy

A cookie is a small string of text that a website can send to your browser to store user information for the purposes of distinguishing your browser from a previous visitor by saving and remembering any preferences or passwords that may have been set while browsing that site. Currently this site uses (Google Analytics) cookies. You are free to refuse cookies from this website but this may prevent you accessing some parts of this site. Cookies do not store or pass any personal data from this website.

What information is automatically collected when you visit this site

When you browse on this site your e-mail address is not automatically collected but our server may automatically gather and store the following information about your visit:

  1. Your IP address.
  2. The type of browser and operating system used to access our site.
  3. The pages you visit.
  4. The date and time of your visit.

We analyse our website logs to constantly improve the value of the materials available on this website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals who browse the site. We use your IP address to help diagnose problems with our server, and to administer our website. An IP address only provides information about who your Internet service provider is. It cannot be used to personally identify you.

Estates IT Ltd role

Estates IT™ Ltd have developed this website, and are a Data Processor for Homelet North Wales Limited. Estates IT Ltd do not collect information other than for the improvement of this website. If your enquiries about the privacy statement have not been satisfied through the above contact information you can further contact Estates IT Ltd, suppliers of PCHomes Estate Agents Software, for assistance.

Third parties we share data with

We may share your data within our own organisation and with certain 3rd party providers including but not limited to: Our software and website providers, referencing, Vendors/Landlords, sub-contractors and certain financial and government agencies .

Data sharing, resale or disclosure of information

Estates IT Ltd does not share, sell, rent, loan, trade, or lease any personal information collected at this site. Information is passed through this website and given to Homelet North Wales Limited. The email address of Homelet North Wales Limited, who receive your personal information, is shown at the top of the registration form confirmation page.

Changes to this privacy policy

We may make changes to this policy from time to time. If we do, we will post the changes on this page. We recommend that you check this policy regularly. If the changes are significant, we may also inform registered users of these changes by email.

Contacting us about this website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact

Homelet North Wales Limited
202 Llanelian Rd, Old Colwyn, Colwyn Bay, LL29 8UN
Email: homeletnwales@aol.com
Telephone: 01492 518096

Privacy statement provided Copyright Estates IT™ Ltd. Version 1.0.2026

Homelet North Wales Limited
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TENANT SCALE OF CHARGES CONTRACT HOLDERS (tenants)

VAT is payable at the prevailing rate (currently 20%) on all our fees. In accordance with consumer legislation, it is quoted as included in the prices stated below. If the VAT rate changes, the price charged will change accordingly.

Payments permitted under the Renting Homes(Fees Etc.)(Wales)Act2019 by Tenants or Contract-holders under a Tenancy or occupation contract.

Rent Payable monthly in advance(unless agreed otherwise).

Default fee for late payment of rent

The prescribed limit in the case of a failure by a contract -holder to make a payment of rent to a landlord by the due date is to be determined as follows:

a/In the case of a failure to make a payment of rent before the end of the period of seven days beginning with the due date, the prescribed limit is zero.

b/In the case of a failure to make a payment of rent after the end of the period of seven days beginning with the due date, the prescribed limit is the aggregate of the amounts found by applying, in relation to each day after the due date for which therent remains unpaid, an annual percentage rate of three percent above the Bank of England base rate to the amount of rent remains unpaid at the end of that day.

Deposit  Payable before the start of the Tenancy and held under a Government approved scheme for the duration of the agreement. It will be repaid in full provided all obligations have been fulfilled.

Holding deposit. Equivalent to one week’s rent(as statutorily prescribed).This will be withheld if any relevant person (including any guarantor(s)) withdraws from the Tenancy, provides materially significant false or misleading information, or fails to sign their Tenancy (and/or guarantor agreement)within the Deadline for Agreement where one has been mutually agreed in writing, or 15 calendar days if there is no Deadline for Agreement.

Default payments. If the Tenant breaches any of the requirements of the agreement, the Tenant may be liable to pay the Landlord for any losses incurred as a result of: a failure by the Tenant to make a payment by the due date to the Landlord or, a breach by the Tenant of a term of the contract, both subject to any statutorily prescribed limit.

The losses the Landlord may claim may include, damages, costs, charges, and expenses  incurred as a result of the breach, that the Landlord was unable to mitigate, to put the Landlord back in the same position as if the Tenant had not breached the agreement.

Council Tax                          Payable to the billing authority , if the Tenant is liable.

Utilities                                  Including water, sewerage, gas(or other heating fuel) and electricity including any Green Deal costs) payable in respect of the Property, and if required in the Tenancy. This may be payable to the Landlord or to the utility provider.

Television licence                Payable if the Tenant is contractually required to make a payment to the British Broadcasting Corporation.

Communication services     Payable to a provider of: internet, cable or satellite television, telephone services, other than mobile, if the payment is contractually required.

Loss of keys or other security device

The actual costs, as evidenced by invoice or receipt, related to a breach of contract leading to the requirement for a lock to be added or replaced or a key or other security device giving access to the Property to be replaced.

Missed appointments.           Losses, as evidenced by invoice or receipt, suffered by the Landlord if the Tenant fails to attend appointments agreed by the Tenant and arranged by the Letting Agent or Landlord for contractors or others to attend or to carry out work at the Property.

Damage to the Property.      The Tenant will be liable for any losses, as evidenced by invoice or receipt, from damage to the Property caused by the activity, or failure to act, by the Tenant or their guests.

Replacement Statement.      Where the contract-holder requests a replacement written statement the legislation allows for this to be charged for. A charge cannot be made for the original statement, only where a duplicate is requested.

Emergency/out of hours call-out fees  

Any losses or additional losses suffered by the Landlord, as evidenced by invoice or receipt, as a result of the Tenant arranging an emergency, out of hours contractor call-out where the work was not an emergency or the works were required as a result of the Tenant’s actions.

Charges to Tenants (where applicable):

1)    Credit/Referencing                   £nil     per~Tenant/Property

2)    Tenancy drafting                      £nil     per~Tenant/Property

3)    Checkin inventory                   £nil

4)    Checkout inventory                 £nil

5)    Tenancy renewal                      £nil

6)    New reference                          £nil     per~Tenant/Property

7)    Guarantor referencing              £nil     per~Tenant/Property

8)    Provision of a replacement written statement                      £35.00            per request

**NB Tenant fees may not apply to contract-holders of occupation contracts but may apply for other Tenancy types such a letting to a company.

Requirement for a Guarantor

In some circumstances we may require that the Prospective Tenant is able to offer a Guarantor. This may be because: e.g.the Tenant is student; the tenant has a poor credit history; the Tenant’s income is not sufficient to cover the rent and other outgoings.

In order for someone to qualify as a Guarantor they must be a resident in the United Kingdom; be a homeowner in the United Kingdom; have a clean credit history; must earn at least 3 times the monthly rent

The Guarantor will: have to be referenced and credit checked; provide proof ID and residence.

The extent of the Guarantor’s liability is expressed in: the Guarantor clause and subclauses in the Occupation Contract ; the Guarantor deed; the Guarantor agreement.

WE ARE MEMBERS OF THE PROPERTY OMBUDSMAN SCHEME (AN INDEPENDENT REDRESS SCHEME) ALL SECURITY DEPOSITS ARE PROTECTED BY THE DEPOSIT PROTECTION SERVICE.
CHARGES TO LANDLORDS WE HAVE TWO SERVICES - THE LET ONLY (TENANT FIND) SERVICE - OUR COMMISSION IS 60% OF THE RENT FOR THE FIRST MONTH MANAGEMENT SERVICE - 10% OF RENT COLLECTED (NO SET UP FEE).

TENANT SCALE OF CHARGES CONTRACT HOLDERS (tenants)

VAT is payable at the prevailing rate (currently 20%) on all our fees. In accordance with consumer legislation, it is quoted as included in the prices stated below. If the VAT rate changes, the price charged will change accordingly.

Payments permitted under the Renting Homes(Fees Etc.)(Wales)Act2019 by Tenants or Contract-holders under a Tenancy or occupation contract.

Rent Payable monthly in advance(unless agreed otherwise).

Default fee for late payment of rent

The prescribed limit in the case of a failure by a contract -holder to make a payment of rent to a landlord by the due date is to be determined as follows:

a/In the case of a failure to make a payment of rent before the end of the period of seven days beginning with the due date, the prescribed limit is zero.

b/In the case of a failure to make a payment of rent after the end of the period of seven days beginning with the due date, the prescribed limit is the aggregate of the amounts found by applying, in relation to each day after the due date for which therent remains unpaid, an annual percentage rate of three percent above the Bank of England base rate to the amount of rent remains unpaid at the end of that day.

Deposit  Payable before the start of the Tenancy and held under a Government approved scheme for the duration of the agreement. It will be repaid in full provided all obligations have been fulfilled.

Holding deposit. Equivalent to one week’s rent(as statutorily prescribed).This will be withheld if any relevant person (including any guarantor(s)) withdraws from the Tenancy, provides materially significant false or misleading information, or fails to sign their Tenancy (and/or guarantor agreement)within the Deadline for Agreement where one has been mutually agreed in writing, or 15 calendar days if there is no Deadline for Agreement.

Default payments. If the Tenant breaches any of the requirements of the agreement, the Tenant may be liable to pay the Landlord for any losses incurred as a result of: a failure by the Tenant to make a payment by the due date to the Landlord or, a breach by the Tenant of a term of the contract, both subject to any statutorily prescribed limit.

The losses the Landlord may claim may include, damages, costs, charges, and expenses  incurred as a result of the breach, that the Landlord was unable to mitigate, to put the Landlord back in the same position as if the Tenant had not breached the agreement.

Council Tax                          Payable to the billing authority , if the Tenant is liable.

Utilities                                  Including water, sewerage, gas(or other heating fuel) and electricity including any Green Deal costs) payable in respect of the Property, and if required in the Tenancy. This may be payable to the Landlord or to the utility provider.

Television licence                Payable if the Tenant is contractually required to make a payment to the British Broadcasting Corporation.

Communication services     Payable to a provider of: internet, cable or satellite television, telephone services, other than mobile, if the payment is contractually required.

Loss of keys or other security device

The actual costs, as evidenced by invoice or receipt, related to a breach of contract leading to the requirement for a lock to be added or replaced or a key or other security device giving access to the Property to be replaced.

Missed appointments.           Losses, as evidenced by invoice or receipt, suffered by the Landlord if the Tenant fails to attend appointments agreed by the Tenant and arranged by the Letting Agent or Landlord for contractors or others to attend or to carry out work at the Property.

Damage to the Property.      The Tenant will be liable for any losses, as evidenced by invoice or receipt, from damage to the Property caused by the activity, or failure to act, by the Tenant or their guests.

Replacement Statement.      Where the contract-holder requests a replacement written statement the legislation allows for this to be charged for. A charge cannot be made for the original statement, only where a duplicate is requested.

Emergency/out of hours call-out fees  

Any losses or additional losses suffered by the Landlord, as evidenced by invoice or receipt, as a result of the Tenant arranging an emergency, out of hours contractor call-out where the work was not an emergency or the works were required as a result of the Tenant’s actions.

Charges to Tenants (where applicable):

1)    Credit/Referencing                   £nil     per~Tenant/Property

2)    Tenancy drafting                      £nil     per~Tenant/Property

3)    Checkin inventory                   £nil

4)    Checkout inventory                 £nil

5)    Tenancy renewal                      £nil

6)    New reference                          £nil     per~Tenant/Property

7)    Guarantor referencing              £nil     per~Tenant/Property

8)    Provision of a replacement written statement                      £35.00            per request

**NB Tenant fees may not apply to contract-holders of occupation contracts but may apply for other Tenancy types such a letting to a company.

Requirement for a Guarantor

In some circumstances we may require that the Prospective Tenant is able to offer a Guarantor. This may be because: e.g.the Tenant is student; the tenant has a poor credit history; the Tenant’s income is not sufficient to cover the rent and other outgoings.

In order for someone to qualify as a Guarantor they must be a resident in the United Kingdom; be a homeowner in the United Kingdom; have a clean credit history; must earn at least 3 times the monthly rent

The Guarantor will: have to be referenced and credit checked; provide proof ID and residence.

The extent of the Guarantor’s liability is expressed in: the Guarantor clause and subclauses in the Occupation Contract ; the Guarantor deed; the Guarantor agreement.

WE ARE MEMBERS OF THE PROPERTY OMBUDSMAN SCHEME (AN INDEPENDENT REDRESS SCHEME) ALL SECURITY DEPOSITS ARE PROTECTED BY THE DEPOSIT PROTECTION SERVICE.
CHARGES TO LANDLORDS WE HAVE TWO SERVICES - THE LET ONLY (TENANT FIND) SERVICE - OUR COMMISSION IS 60% OF THE RENT FOR THE FIRST MONTH MANAGEMENT SERVICE - 10% OF RENT COLLECTED (NO SET UP FEE).

Refundable Holding depositCapped at 1 weeks rent
Security DepositCapped at 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000
RentThe agreed monthly rent
Changes to tenancyCapped at £50 inc VAT
Early termination chargeNot exceeding the landlord’s financial losses
Late payment of rentInterest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue
Replacement keysReasonable costs or give the tenant the option to purchase themselves
Utilities, council tax, communication services, TV Licence etcTenants own responsibility unless otherwise stated in contract
Client Money Protection Scheme Membership detailsThe law requires your membership details
Property Redress Scheme Membership detailsThe law requires your membership details